A. Booking Process
Reservations can be made directly with us or through your travel agent. To ensure smooth processing, please provide the following:
- Your full name and date of birth, as they appear on your passport. Incorrect details may incur additional fees.
- A 40% non-refundable deposit is required to confirm your booking unless the booking is not confirmed within 7 days, in which case the full deposit will be refunded.
Important Notes
- We reserve the right to decline bookings at our discretion.
- All special requests must be submitted in writing on the booking form at the time of booking. While we strive to accommodate these requests, availability cannot be guaranteed.
- Bookings made within 60 days of departure are considered ‘late bookings’ and may be subject to availability constraints, additional fees, or full prepayment requirements.
- If booked through a travel agent, all communications and payments will be managed by the agent.
B. Confirmation
Once we receive your deposit, we will issue a Payment Schedule Note to confirm your reservation. The following apply:
- Minor itinerary adjustments without changes to services or costs can be accommodated at no extra charge. However, additional nights or services may be subject to new pricing.
- Special requests are guaranteed only if confirmed in writing.
C. Prices
Once your tour is confirmed with the 40% non-refundable deposit, the price is locked in and will not change under any circumstances.
Additional Services
- Any changes or additions requested after booking may incur new pricing for the requested services.
D. Payments & Invoicing
We accept payments in EUR (€), USD ($), and GBP (£). Payments are subject to the following schedule:
- Deposit: 40% non-refundable deposit at the time of booking.
- Final Balance: Due 60 days before your arrival date.
- Full Payment: Required for bookings made within 60 days of departure.
Payment Methods
- Credit Cards: Visa and MasterCard, processed via a secure online payment system.
- Wire Transfers: Payable to “Veni Vidi Tourism Ltd. Sti.”
Additional Information
- Deposit amounts may vary for domestic flights or peak season bookings.
- Amendments or late changes after full payment may incur extra fees.
- In case of invoicing errors, Veni Vidi Tourism reserves the right to reissue invoices.
- In the case of overpayments, refunds will be processed within 5 working days, minus any applicable bank charges.
E. Cancellations by You
All cancellations must be submitted in writing to [email protected]. The following penalties apply:
- At any time: 40% non-refundable booking fee.
- 60-46 days before arrival: 60% of the total cost.
- 45-31 days before arrival: 75% of the total cost.
- 30 days or less before arrival: 100% of the total cost.
Refunds, minus bank charges, will be processed within 5 working days. No refunds will be issued for unused services or early trip termination.
F. Cancellations or Modifications by Us
If payments are not received on time, Veni Vidi Tourism reserves the right to cancel your booking and apply penalties.
In cases of force majeure (natural disasters, pandemics, government actions, strikes, etc.), payments will be retained as a deposit for future travel (see Section N).
For non-force majeure modifications:
- 60-30 days before departure: 10% compensation.
- 29-7 days before departure: 15% compensation.
- 6-0 days before departure: 20% compensation.
G. Transfer of Reservation
Reservations are non-transferable without prior written consent from Veni Vidi Tourism. If a transfer is permitted, administrative fees may apply.
H. Travel Agency Responsibilities
- Scope of Services: We provide tailored travel arrangements, including flights, hotels, tours, guides, vehicles, activities, and experiences.
- Due Diligence: We carefully select reputable service providers to ensure quality and reliability.
- Communication: We promptly inform you of any changes to your travel arrangements.
- Confidentiality: Your personal information is protected under our Privacy Policy.
I. Client Responsibilities
- Accurate Information: Ensure that your personal details and travel documents are accurate and up to date.
- Review of Itineraries: Check all travel documents upon receipt and report any discrepancies immediately.
- Adherence to Policies: Follow the terms and conditions of all service providers.
- Health and Safety: Ensure you meet health requirements, including vaccinations, for your destination.
J. Travel Documents
You are responsible for obtaining all necessary travel documents, including:
- Valid passports (minimum 6 months beyond travel dates).
- Required visas and permits.
Veni Vidi Tourism is not liable for delays or cancellations due to incomplete or invalid travel documents.
K. Health and Mobility Requirements
Our tours involve a moderate level of physical activity and may not be suitable for individuals with significant mobility challenges. Travelers are responsible for ensuring they are physically capable of participating in the activities included in the tour.
- Carry sufficient medication and valid prescriptions throughout your journey.
- Veni Vidi Travel reserves the right to decline bookings if medical conditions or mobility issues pose significant risks to the traveler or the group.
L. Behavior
We encourage respectful behavior and adherence to local laws. Veni Vidi Tourism reserves the right to address disruptive behavior to ensure the safety and comfort of all guests.
M. Luggage Guidelines
- Ensure your luggage complies with airline and transportation guidelines.
- Veni Vidi Tourism is not responsible for loss, damage, or delays to luggage during the trip.
N. Force Majeure Policy
Force majeure includes unforeseeable events such as natural disasters, pandemics, government restrictions, or strikes. In such cases:
- In the event of force majeure, payments will be retained as a deposit for future travel, valid for up to 48 months from the original booking date. Clients may reschedule their trip when travel conditions permit.
- You may reschedule your trip and apply the deposit when conditions allow.
O. Liability and Indemnification
- Limitation of Liability: Veni Vidi Tourism is not liable for delays, cancellations, or quality issues caused by third-party service providers that clients book independently. However, we will assist in resolving any issues where possible.
- Force Majeure: We are not liable for delays or failures resulting from force majeure events.
- Indemnification: Clients agree to indemnify Veni Vidi Tourism against claims arising from their breach of these terms.
P. Complaints
- Any issues during your trip should be reported immediately to Veni Vidi Tourism for prompt resolution.
- Post-trip complaints must be submitted in writing within 10 days of trip completion. We will acknowledge receipt within 5 working days, and resolution may take up to 4 weeks, depending on the complexity of the issue.
Q. Data Protection
We are committed to protecting your personal data. For details on how we collect, store, and use your information, please refer to our Privacy Policy.
R. General Terms
- All contracts are governed by Turkish Law and are subject to the jurisdiction of Turkish Courts.
- No representative of Veni Vidi Tourism may alter these terms without written authorization.
